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Michael Satterwhite
- Male
- Flagstaff, AZ
- United States
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Latest Activity
Just an educated guess...I seem to be the verbose one. Perhaps everyone's written communication has been molded by microblogging 140 characters or less. So soon!?
Hello. My name is Michael Satterwhite. I am a customer experience management consultant. Up until June of last year I was with IBM's Global Business Services (consulting arm) specifically involved in helping corporations change their leadership, org…
Twitter Group is just that. a Group to share idea's. And to connect on twitter and share strategies. All are welcome!
Profile Information
- About Me:
- Michael Satterwhite offers his experience and passion for getting the customer experience right to businesses in retail, financial services, travel and transportation, hospitality and lodging and telecommunications. Michael brings seven years of focused customer experience strategy consulting work for IBM's Global Business Services together with his 20+ years of design, brand management, marketing and technology integration experience to provide practical, balanced leadership to better customer experience.
Michael is a skilled strategist, researcher and analyst that can enter a business, methodically assess strategic and tactical factors that compromise or hinder delivery of satisfactory customer experience and present at levels from the boardroom down to line managers. He is skilled in deconstructing and analyzing the leadership, organizational, operational, procedural and governance components of today's businesses; describing gaps and recommended change to improve and optimize business performance. Successful management of the customer experience is critical to fiscal performance and efficiency and directly contributes to brand strength and value.
- How did you hear about inSocialMedia.com?
- via social media dialog
- What company do you work for?
- Sense
- What do you do for your company?
- Customer Experience Consulting
Comment Wall (1 comment)
- At 8:19pm on February 20, 2009,
Richard Wong said…
- Thanks Michael for the birthday wishes. It looks like you have very interesting work living in idyllic Arizona.
Latest Activity
When you think of NBC’s hit comedy The Office, you’re normally not drawn to the element of customer service. It’s the colorful characters that capture your attention. Like pun-drunk Regional Manager Michael Scott turning the mid-range paper suppl…
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Italy cooking school vacation
October 2, 2010 at 6pm to October 9, 2010 at 7pm – Italy
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