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Cristene Gonzalez-Wertz
  • Female
  • Kennett Square, PA
  • United States
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May 24, 2009
April 5, 2009
March 22, 2009
A blog post by Cristene Gonzalez-Wertz was featured
Hi guys - here is an extract of my recent blog posting on retail... http://tinyurl.com/b7hwfx I don’t think I am uncommon. As a matter of fact, the IBV’s recent retail research of 30,000 consumers conducted in September and November 2008 confirms t…
March 22, 2009
Cristene Gonzalez-Wertz added a blog post
Hi guys - here is an extract of my recent blog posting on retail... http://tinyurl.com/b7hwfx I don’t think I am uncommon. As a matter of fact, the IBV’s recent retail research of 30,000 consumers conducted in September and November 2008 confirms t…
March 13, 2009
February 13, 2009
February 13, 2009
February 12, 2009

Profile Information

About Me:
- Imagination activator, thought leader, strategist, communities activist, problem solver, contingency planner
- Retail lover, avid media consumer. technology goober surrounded by brilliant technologists.
- Opinionated dialoguer and passionate person
- IBMer with a small company heart.
How did you hear about inSocialMedia.com?
Twitter
What company do you work for?
IBM
What do you do for your company?
Thought Leadership in Customer Interaction and Relationships

Cristene Gonzalez-Wertz's Blog

Cristene Gonzalez-Wertz

I break with thee, I break with thee, I break with thee - lessons in loyalty

Hi guys - here is an extract of my recent blog posting on retail... http://tinyurl.com/b7hwfx

I don’t think I am uncommon. As a matter of fact, the IBV’s recent retail research of 30,000 consumers conducted in September and November 2008 confirms that 54% of people are switching retailers, or shifting spending, across all income levels. Seventy-four percent are sacrificing spending somewhat or significantly. And with a slight drop in the number of shopping trips, and 89% of the population spend… Continue

Posted on March 13, 2009 at 5:40pm —

Cristene Gonzalez-Wertz

10 companies with a smarter customer focus

People often ask me about who I think is doing interesting things with web 2.0 and what social tools they should use. And I gently try to tell them it’s the wrong question. Focus on the “customer and the why” before the “what and the how.” I recently created a list of companies doing “who and why” right for public presentation and thought you, dear reader, might be interested.

I used a mechanism Steve LaValle and I put together to test the list: SHARE

- Simple (as in free of any jargon and wri… Continue

Posted on February 12, 2009 at 9:19am —

Cristene Gonzalez-Wertz

Augmented Reality, And Your Data...

http://tinyurl.com/aj3mpl

here are the first two paragraphs from my latest blog post - click over if it interests you - there are 10 questions at the end I would appreciate some help with...
AR, augmented_reality, Data, Experience, Internet, marketing, real_life, retail


Mash-up: Augmented Reality Meets Big Dirty Noisy Disparate Data
In Rise_of_the_Device, augmented_reality, customer_experience on February 5, 2009 at 12:47 am
So, Augmented Reality (AR) is a concept we throw around to describe… Continue

Posted on February 5, 2009 at 12:32pm —

Cristene Gonzalez-Wertz

interesting, but not quite social: great visuals of the current economic crisis

http://www.guardian.co.uk/business/dan-roberts-on-business-blog/interactive/2009/jan/29/financial-pyramid

Today, a friend shared this great explanation of the current economic crisis with highly compelling and engaging visuals. If it counts, he sent it via twitter...

-c-
cristene gonzalez-wertz
hermione1 on twitter
facebook...
blog: http://museandmaven.wordpress.com/

Posted on February 2, 2009 at 7:44pm —

Cristene Gonzalez-Wertz

recently wrote about the pathetic state of DRM...

Hi all, I recently posted an article on my blog about the state of Digital Rights Management. Here is opening...if it intrigues you, click on over for the rest of it. -c-


The Final Pew Research Post - Digital Rights - they still have all the power
In Digital Rights Management, Future of the Internet in 2020, Pew_Internet, web2.0 on January 31, 2009 at 7:43 pm
Ah, the last and final of our Pew Posts for this round. This week, we cover our last theme on digital rights management and sum up where… Continue

Posted on February 2, 2009 at 7:37pm —

Comment Wall (4 comments)

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At 12:15pm on February 13, 2009, Cristene Gonzalez-Wertz said…
I need to kind of get to mid march to have some sanity, but I would love to have a conversation - phone, internet something...if people were interested. I'd send out 5 questions for you to respond to that would allow me to customized...thanks -c-
At 11:08am on February 13, 2009, Nelson Bruton said…
I would also be interested in learning from you Cristene.

:)
At 2:04pm on February 5, 2009, Erin Geegan Sharp said…
Yes, this would be very helpful. I am planning an elaborate social media site and I need to work with several clients of large corporations that must be successful with our social media project from the get go--- so I am arming my clients with any and all case studies, and best practices they can adopt.
At 12:54pm on February 5, 2009, Erin Geegan Sharp said…
Hi: Curious if you have resources, experience, and general advice on implementing Social Media Best Practices for IBM or well known brands?
 
 
 

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